Website information is provided for general information purposes only and does not constitute legal or other professional advice. Although the information is considered to be accurate at the time of publication, and is reviewed periodically, you should seek appropriate legal advice before taking or refraining from any action based upon it.
MA Solicitors makes no warranties, representations or undertakings about any Website content (including, without limitation, as to its quality, accuracy, completeness or fitness for any particular purpose) or any content of any other website linked to it. MA Solicitors accepts no liability for any loss which may arise from reliance on information contained in this Website including, without limitation, any liability arising in contract, tort, negligence, misrepresentation or under statute.
We are Authorised and Regulated by the Solicitors Regulation Authority SRA NO 424918
Our Complaints Policy and Procedures:
In accordance with our clients care responsibilities, we have complaints procedures and aim to ensure that any complaints are handled promptly, fairly and effectively in accordance with it. In the event of any concerns about our services or our charges, a client is entitled to complain and the client will be advised to whom the complaint may be made. Upon request, we will provide a client with a copy of our complaints procedure. If for any reason, we are unable to resolve a problem between us, you may be entitled to use the complaints and redress scheme operated by the Legal Ombudsman. Any client who is not satisfied with the Firm’s handling of a complaint may be entitled to ask the Legal Ombudsman of England and Wales to consider the complaint. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm’s complaints procedures. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at: www.legalombudsman.org.uk
A client may also be entitled to apply for an assessment of a bill sent by the Firm under part III of the Solicitors Act 1974. Please note that Legal Ombudsman may not consider a complaint about a bill if a client has applied to the court for assessment of that bill. In addition, complaints and redress mechanisms are provided by the Solicitors Regulation.