Complaint Procedure

We aim to offer a quality service.  If there is any aspect of our service which you are unhappy with, and which cannot be resolved with me, you should raise this matter  with Mohammed Alyas the principal of this firm.

 

The person wishing to bring a formal complaint must do so in writing to Mohammed Alyas via our office address:

Please note the following steps in our complaints procedure

Step One

Once we are in receipt of the complaint, we will confirm the same within seven working days.

Step Two

Once we have acknowledged the complaint we will review the matter file and respond to the complaint within 14 working days. If, for some reason, the matter cannot be investigated in this timeframe, we will then write to you notifying you of this together with the reason why and giving a revised timescale. Once the investigation has been completed, we will send you a detailed, written response, including any proposed solution, within fourteen working days.

Step Three

If you are satisfied with my response in step two above, that will be the end of the matter. However, if you are not satisfied, you should contact me again request with confirmation of the firm’s final position in relation to your complaint, outlining the reasons and any final redress that is offered.

Step Four

We have eight weeks to fully address your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, you may then ask the Legal Ombudsman or SRA to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or visit www.legalombudsman.org.uk.

You may also have the right to object to the bill by making a complaint to the Legal Complaints service, and/or by applying to the court for an assessment under Part 111 of the Solicitors Act 1974